Job description
As a Standards and Procedures Specialist under Cabin Services, you will develop and maintain Cabin Crew reference materials and effectively communicate changes in policies, standards and procedures to all Cabin Crew.You will develop, write, distribute and continuously update all service manuals, reference guides, product and services notices, reminders, leaders' alerts and other communication across all communication channels. Additionally, you will evaluate customer and crew reports / feedback, and data obtained from partner departments and external sources to identify areas of improvement to the current product and service.
Responsibilities & skills
Education
Participate in Marketing and Social Media shoots / campaigns in liaison with Product & Service ManagersPerform other department duties related to his/her position as directed by the Head of the Department.
Experience
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Qatar Airways
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
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