About the roleAs a Systems Maintenance Officer, you will be responsible in delivering exceptional customer service and technical support for hand-held devices by providing specialised technical support to end users towards configuration, diagnosis and upgrading of company provided application and services, on mobile devices to ensure optimal device performance/uptime.You will provide technical assistance to device users towards end-to-end management of device issuance and receival process.You will be involved in IT Service desk functions by responding to technical inquiries and issues via various communication channels while delivering accurate and timely assistance.

Familiar with troubleshooting methodologies and remote support tools.Ability to multitask and manage time effectively while maintaining attention to detail.

Proven experience in mobile device support, procurement, inventory management, asset management and IT service desk/systems support.Experience in customer service or technical support role, preferably within the technology industry, device management, issuance and receival process.