Job Description
Job DescriptionWe are looking for candidates to submit their expression of interest to register in our Temp Pool for temporary Student Support roles across the University.The length of agreement could be for 4 weeks or a couple of months in length with both full and part-time hours, depending on the reason for the temp request.Dependent on the role, tasks of a temp can include:Respond to queries both internally and externallySupport Postgraduate and International studentsProvide specific assistance to students studying in New Zealand and remotelyProvide wellbeing, pastoral care and learning supportHelp identify students at risk as well as high achieving studentsAssist with student enrolment, visa enquiresAssist in creating, implementing, and reviewing support plansHandle and ensure that complaints and referrals are dealt with in a confidential, sensitive, and appropriate mannerAssist in planning and effectively undertaking responsive student recruitment activities (expos, and other events);Assist Student Support team with administration tasks
Responsibilities + Skills
Education
demonstrated problem-solving abilityexperience working with several key stakeholdersstrong written and verbal communication skillsdemonstrated ability to maintain high ethical standards and commitment to confidentiality
Experience
adaptable, confident, friendly, and engagingexperience in the delivery of academic and pastoral supportexperience working in an environment requiring high levels of customer service deliveryexperience and understanding of equity issues in New Zealand