Job Description

Guest Service AgentAn excellent opportunity exists to join the beautiful DoubleTree by Hilton Karaka Hotel as our Guest Service Agent. We are looking for an energetic individual to join our amazing Front Office team at our hotel located in South Auckland. You will be part of a team delivering excellent customer service and ensuring our guests have an exception experience during their stay at DoubleTree by Hilton Karaka.With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services. What will I be doing?As a Front Office Guest Service agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between our guests and the hotel. You will be instrumental in ensuring our guests enjoy their stay and will be responsible for:Ensuring a reliable and friendly experience for all Guests.Completing check ins/outs as well as managing guest requests and complaintsProactively find ways to delight and excite our guests to ensure their stay is memorableAssist with concierge related duties such as knowledge of surroundings, booking taxis, courier services, tours & restaurantsMaintain current knowledge of daily VIP movements, hotel products, services, pricing and special promotional offersMaximise sales revenues through up-selling and marketing programsPerform general incoming communication duties, including taking enquiries via telephone and electronic registration systems