Job Description

DescriptionTe Whiwhinga mahi | The opportunityThe role of Customer Service Representative within the Staff Service Centre at The University of Auckland is a pivotal one that will give you an unrivalled exposure to the breadth of the University’s operations as well as its successes.In this role, you will:Deliver excellent quality service, assistance and precise topical information to the University’s staff and other stakeholdersProvide accurate information every time, and then ensuring all service requests are documented to a high standardWork within and contribute to our enthusiastic and energetic team spiritIt would also be advantageous to have:Experience within an IT Call CentreO365 Exchange and Active Directory experienceAn understanding of ServiceNow or ServiceCloud functionalitiesBasic I.T troubleshooting