Job Description
DescriptionTe Whiwhinga mahi | The opportunityWe are seeking two Customer Service Representatives to contribute to the quality of the campus experience by facilitating an excellent customer experience and supporting daily operations in our new state-of-the-art Recreation Centre, Hiwa.You’ll serve as the first point of contact for all visitors to Hiwa, providing exceptional friendly and professional service to our members. We have a busy reception desk so you’ll need to be able to juggle and prioritise member requests with ease. You’ll be comfortable with managing multiple demands from supporting a member with how to use our web portal, troubleshooting our high-tech lockers through to selling a membership.You’ll need to be calm under pressure, providing leadership to our casual staff who also work on the reception desk. You’ll be tech savvy, have a strong attention to detail and enjoy working with people.We’re in the early days of operation so we’ll be looking to you to support our members. As the voice of our members, you’ll provide crucial feedback for improved member experiences.
Responsibilities + Skills
Education
Maintaining process documentationSupporting casual staff on receptionResponding to customer enquiries through multiple channels (in person, phone, email)
Experience
Supporting large scale events coming through receptionEnsuring members have a fantastic experienceGeneral administrative support
