Job Description
Job DescriptionTe Whiwhinga mahi | The opportunityThe role of Customer Service Representative IT within the Staff Service Centre at The University of Auckland is a pivotal position that will give you unrivalled exposure to the breadth of the University’s operations and successes.Deliver excellent quality service, assistance and precise topical information to the University’s staff and other stakeholdersProvide accurate information every time, and then ensuring all service requests are documented to a high standardWork within and contribute to our enthusiastic and energetic team spiritThis is a permanent role and is a full-time (37.5 hours per week) position, with a salary range of $54,000- $55,000.For more detailed information, please refer to the Position Description.About the team | M t mtou rpThe team you will be joining is a strong, supportive unit that is constantly striving for continuous improvement. We collaborate and work together to achieve our goals and ensure a great customer experience.About you | He krero mu
Responsibilities + Skills
Education
Answer customer queries and provide accurate information every time, and then ensuring all service requests are documented to a high standardHave excellent verbal and written communication skills with great listening and interpretation skills.Be a team player.Advantageous to have experience in ServiceNow, ServiceCloud or Maximo
Experience
