Job Description
As their Customer Service Representative, you’ll be responsible for providing outstanding customer service and sales support to customers over the counter, and through email and phone conversations. You will play a crucial role in supporting the local sales team, providing administrative support and receipt and processing of goods into the warehouse.Key Responsibilities:Act as the first point of contact for customers enquiries, offering solutions, support and guidanceCollaborate closely with internal teams to ensure seamless order processing and timely deliveryMaintain strong product knowledge to effectively assist customersCultivate lasting relationships with customers by delivering exceptional serviceContribute to the continuous improvement of customer service processes
Responsibilities + Skills
Education
Detail-oriented with excellent organisational skillsValid drivers licence
Experience
Must have previous experience in an industrial sales / customer service role (3 -5 years)Proven ability to work independently and strong communication skills, and a self-starter
