Job Description

We are looking for an experienced and compassionate Clinical Case Manager to join our Te Papa Manaaki | Campus Care team.This is a rewarding opportunity to make a genuine difference to students who may be experiencing complex personal, wellbeing, or mental health challenges.As a Clinical Case Manager, you’ll work directly with students, staff, and members of the University community to understand concerns, assess needs, and connect students with the right support. Using a case management approach, you’ll develop individual support plans, provide advocacy, and facilitate warm transfers to specialist services both within the University and in the wider community.You’ll help make what can sometimes feel like a complicated University environment easier to navigate, ensuring students receive timely, appropriate, and respectful support.This role is ideal for an experienced practitioner who brings strong clinical or wellbeing expertise, excellent judgement, and a genuine commitment to supporting young people.Key responsibilities include:Managing and triaging referrals and concerns from students, staff, and members of the University community.Gathering information, assessing risk, and developing appropriate support plans and referral pathways.Connecting students with the right support, from self-help resources through to specialist internal and external services.Providing advocacy and ongoing case management for students with multiple or complex needs.Responding to sensitive and potentially high-risk situations with professionalism, care, and sound judgement.Maintaining accurate case notes, reports, and confidential records while ensuring information is handled appropriately.Building strong relationships with University teams and community support providers to ensure students can access the right help.Contributing to continuous improvement by identifying trends, barriers, and opportunities to strengthen the service.