Job Description

Working closely with our Accommodation Management teams, you will provide peer support, customer service and operational assistance while helping to foster an inclusive and supportive residential environment. During the summer months, our residences host a variety of guests, including university students attending summer programmes, conference delegates, intern groups and other visitors. You will play an important role in ensuring their experience is positive, safe and memorable.This is a live-in role and an excellent opportunity for students or recent graduates looking to develop leadership, customer service and community-building skills. You'll gain hands-on experience supporting people from diverse backgrounds while contributing to a vibrant residential community.Your responsibilities will include:Providing friendly, professional support and guidance to residents and summer guests, acting as a key point of contact within the accommodation communitySupporting front desk operations, guest arrivals and departures, enquiries, administration and accommodation servicesHelping to foster an inclusive, respectful and supportive residential environment through positive engagement and peer supportAssisting with events, activities and community-building initiatives that enhance the residential experienceResponding appropriately to incidents and wellbeing concerns, escalating matters to Accommodation Management when requiredSupporting health, safety and emergency procedures while helping maintain safe and welcoming accommodation environments