Job Description

Full job description SummaryKuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK. About the roleWe are seeking a highly skilled Payment Systems Analyst to join our team.The ideal candidate will be responsible for ensuring the smooth operation of card services on a daily basis, providing support to various teams, and ensuring compliance with banking and regulatory standards.This role requires a strong attention to detail, excellent problem-solving abilities, and a proactive approach to identifying and resolving issues. ResponsibilitiesCarry out daily activities and housekeeping tasks to ensure the smooth running of card services.Provide support to the Customer Experience and Card Operations teams on card-related challenges.Collaborate with third-party processors for periodic maintenance and issue resolutions on the platform, ensuring prompt resolution of any technical issues.Document and maintain a comprehensive Standard Operation Manual (SOM) for all card services.Identify operational and other risks associated with the service and develop a plan to manage them effectively.Generate timely ad-hoc and periodic reports as required by the Business or Card Operations.Periodically review card services and suggest improvements to enhance efficiency and customer experience.Participate in projects related to cards, providing technical support and expertise as needed.Ensure compliance with banking, regulatory, and industry standards, such as PCI-DSS, relating to card services.Perform other tasks as assigned by the Team Lead to support the overall objectives of the department.Escalate technical issues to appropriate resources when necessary and manage the resolution process to minimize disruptions in service.