Job description
Description:About The RoleThe Manager, Client Management is responsible for managing client accounts to ensure smooth business integration and drive sustainable growth for DKSH's Consumer Goods clients in Malaysia. This role serves as the primary DKSH representative to client management teams, delivering operational excellence, resolving service issues, and building long-term, collaborative client partnerships that generate measurable business results.What You Will DeliverManage departmental operating budgets and costs in line with annual allocations to ensure efficient and accountable use of resourcesDevelop business and marketing plans in close coordination with clients to achieve overall business objectives and drive sustainable profitabilityGather and report client operational results against Key Performance Indicators (KPIs) defined in Service Level Agreements (SLAs), ensuring performance transparency and accountabilityIdentify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationshipsTake decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfactionPlan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomesAct as the frontline DKSH representative with client management teams to facilitate timely resolution of ad hoc operational issues, escalating to senior management as appropriate and communicating all relevant matters effectivelyManage and oversee team delivery of function goals, driving consistent execution and accountability against agreed targetsChampion team learning and development in Client Management practices and DKSH values, while pursuing continuous self-improvement to lead by exampleAdministrative duties and coordination tasks as requiredWhat You Bring
Responsibilities & skills
Education
Strong client management and communication skills with a track record of building and sustaining productive client partnershipsProven project management skills with the ability to manage multiple priorities and deliver resultsStrong analytical background and knowledge of statistical analysis methodsCultural awareness and sensitivity, particularly in cross-country and cross-cultural interactionsProficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
Experience
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DKSH
Growing consumer goods businesses across AsiaDKSH is a leading provider of Market Expansion Services in Asia with a focus on fast moving consumer goods, food services, luxury goods as well as fashion and lifestyle products and hair and skin cosmetics. Our extensive offer extends from product feasibility studies and registration to importation, customs clearance, marketing, sales, field merchandising and promoter services, warehousing, physical distribution, invoicing, cash collection, after-sales and other value added services.Our expertise and broad local knowledge, together with our infrastructure, enable us to better understand our business partners’ needs and to deliver customized solutions to grow their businesses.From our 70 distribution centers in Asia, we provide fast moving consumer goods (FMCG) companies with direct access to retail channels and into healthcare outlets (hospitals, clinics and drug dispensing pharmacies) if required. Our marketing and sales experts have a proven track record in improving the brand awareness, brand value and market share of our clients’ products. We also cater to the rapidly growing hospitality industry in the region.Serving more than 500 boutiques, shops-in-shops and brand counters, we have a proven track record as a brand builder in luxury goods. DKSH is also the sole franchisee and distributor of Levi’s® products in Thailand and Cambodia.
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