Description:About The RoleThe Manager, Client Management is responsible for managing client accounts to ensure smooth business integration and drive sustainable growth for DKSH's Consumer Goods clients in Malaysia. This role serves as the primary DKSH representative to client management teams, delivering operational excellence, resolving service issues, and building long-term, collaborative client partnerships that generate measurable business results.What You Will DeliverManage departmental operating budgets and costs in line with annual allocations to ensure efficient and accountable use of resourcesDevelop business and marketing plans in close coordination with clients to achieve overall business objectives and drive sustainable profitabilityGather and report client operational results against Key Performance Indicators (KPIs) defined in Service Level Agreements (SLAs), ensuring performance transparency and accountabilityIdentify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationshipsTake decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfactionPlan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomesAct as the frontline DKSH representative with client management teams to facilitate timely resolution of ad hoc operational issues, escalating to senior management as appropriate and communicating all relevant matters effectivelyManage and oversee team delivery of function goals, driving consistent execution and accountability against agreed targetsChampion team learning and development in Client Management practices and DKSH values, while pursuing continuous self-improvement to lead by exampleAdministrative duties and coordination tasks as requiredWhat You Bring

Strong client management and communication skills with a track record of building and sustaining productive client partnershipsProven project management skills with the ability to manage multiple priorities and deliver resultsStrong analytical background and knowledge of statistical analysis methodsCultural awareness and sensitivity, particularly in cross-country and cross-cultural interactionsProficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint