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information technology
Advanced Analytics & Commercial Management Specialist
Job description
We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. Why does this job exist and why is it critical? The key focus is to ensure the delivery of maximum benefits and impact to the company in delivery of the overall ambitions through the transformational projects/programmes across the physical/digital channels while leveraging data analytics and insights generation. Job holder will be primarily responsible for coordination of all channel requirements within the company. This is a critical function to ensure that Maxis is well differentiated in channel and customer experience in line with the company’s vision. What are you accountable for?Active role in designing Channel Transformation orchestration, which would include formulation of Channel ambitions and customer experience in the context of One Channel inspirations, planning of channel redesign/progression, identification of core capabilities and needs for business process changes.Strategic programme lead for covering various channels which would include channel experience design in terms of formulation of channel strategies, channel economics, channel redesign, customer experience, identification and development of key IT capabilities, business processes, RFX scoping/assessments etc.Generating actionable insights and formulating growth opportunities covering various channels through intensive data analytics, market research, ideation, experimentation, customer/prospects management activities, etc. in order to create differentiated customer experience across all digital and physical channels and achieve company’s growth ambitions
Responsibilities & skills
Education
Personal traits: Positive, Passionate, Collaborative, Creative, A self-starter, Ability to perform under pressure in a challenging environment, a team player, and leadership qualities
Experience
Relevant work experience of minimum 4 years in telecommunications or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.
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Maxis
Here at Maxis, we are driven by our brand purpose of mainstreaming what’s next. Our passion drives us to innovate and market services that are worry-free and ‘Always On’ for our customers. We also strive to provide an unmatched end-to-end internet experience - bringing together advanced always on connectivity and digital experiences.Our people are our competitive advantage. We prepare for the future today by developing the skills and talent of all employees, making Maxis a great place to work for people who desire to grow and learn. Underpinning this is the MaxisWay, our approach to work that champion passion, positivity, and collaboration which trigger radical change and innovation within the industry.
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