Job Description
Within the Insurance Portfolio of Outsourcing line of business, operational resilience specifically includes critical systems and processes supporting including Payroll, Query Handling, Complaints Handling and One-off/ Lump Sum Payments.Great opportunity to join our Outsourcing line of business as an Operational Resilience Lead responsible in supporting the implementation and strengthening of the business's operational resilience.The Operational Resilience lead will also support the daily processes and activities to provide monitoring and alerting for issues and risks while managing the day-to-day operations and resources of the operational resilience service. This role reports into the Outsourcing GB Head of Risk.A key element of the role is ensuring that the measures and mitigations in place adhere to the regulatory controls in place globally, including the Financial Services Compensation Scheme (FSCS), Financial Conduct Authority (FCA) and the Pensions Regulator (TPR).Responsible for supporting the implementation and strengthening of the business’s operational resilience.The RoleEnsuring that a consistent framework is in place to systematically identify, measure, mitigate, report, monitor, test and manage the most significant resilience risks to our business.Implementation of the framework and polices designed to prevent, adapt, and respond to, as well as recover and learn from, operational disruptions.Oversee all continuity planning within the LOB, working closely with the Enterprise Operational Resilience team.Working with the Enterprise Operational Resilience team, develop, review and coordinate implementation of Operational Resilience Policy in respect of critical business services and processes for Outsourcing LOB.Develop, coordinate the action plan for Operational Resilience in respect of Operational Buffer/Redundancy, Contingency Plans and Recovery Plans and monitor/report on overall execution.Identify main dependencies for the delivery of Important Business Services (e.g., critical IT applications, critical third parties, etc.)
Responsibilities + Skills
Education
Strong background in operational risk management, business continuity planning, or crisis managementExperience in designing and delivering organisational resilience systems.
Experience
Extensive industry experience in a similar role within the financial services industry with a good knowledge of insurance business structure (development, dependencies, features etc.)Strong logical and problem-solving skills with the ability to effectively evaluate and assess immediate security needs and requirements and develop and implement practical solutions to complex problems.
