Job Description

This dynamic and developing role is Hybrid with weekly travel to our Ipswich Office, overseeing a portfolio of clients ‘post placement / non-contractual’ along with supporting Client Executives to provide excellent Client Service. The successful candidate will be part of the Marine CUBS team. This role is mainly Administration based along with some elements of technical solutions for both direct and reinsurance placements. Will also manage and help develop client and Willis Towers Watson relationships.The RoleUnderstand the clients’ business needs and look for solutions to deliver those needs through the provision of ongoing service. Investigating / trouble shooting and the ability to see queries through to resolutionUnderstand, apply and where necessary explain the business unit policies and proceduresProvide subject matter expertise where requiredDraw on expertise within the wider Business Unit and across the Group for clients as requiredLiaise with clients and build strong relationshipsActively support the Business Unit drive of the sales process and business area practice activityWork closely and maintain working relationships with key stakeholdersEnsure compliant processing within internal metric frameworkEnsure accurate loading of data within agreed time and quality standardsCheck policies and client documentation as appropriate in conjunction with colleagues in MumbaiDeliver ‘Post Placement’ client service, adhering to standardised policies, procedures, and service standards by utilising a range of system applications.Support the Business Unit in accurate budgeting, forecasting, and tracking of revenue