Job Description

We are seeking a Site Reliability Engineer to join our SRE team based in Reigate. The ideal candidate will have excellent communication skills, experience working with multiple stakeholders, and a track record in Azure and Observability platforms.You will be joining Insurance Consulting and Technology (ICT) at an exciting time of transformation as we work on improving the delivery of value for customers and the business. You will be working in flexible agile squads delivering value on multiple greenfield workstreams in the delivery family to deliver core foundational functionality that will be used by multiple SaaS product offerings across the business.You will be with other Site Reliability and Response teams as well as with the core Applications Teams,whose responsibility is to deliver and manage business critical services that are used 24×7 by our clients and colleagues around the world.This role is open to flexible and hybrid working arrangements, with presence in the Reigate office up to two days per week.The Role:Collaborate with cross-functional teams to ensure the reliability, availability, and performance of our client-facing servicesMaintain and configure observability platforms such as DatadogProactive monitoring of production and other environments to ensure stability, availability, security and integrityDesign and implement automation and processes to improve the efficiency and effectiveness of the teams and other support functionsEngage with business stakeholders to gather requirements, address concerns, and provide updates on projects and system statusContribute to the design, build and operational management of the servicesLead incident response, troubleshooting, and root cause analysis to mitigate and prevent future issuesWork closely with engineering, support and operations teams to upskill and promote knowledge transfer, producing training materials and articlesParticipate in on-call rotation to provide support and ensure system uptime