Job Description

Curious to learn what it’s like to work here? Connect with us! We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. If you're ready to join a team dedicated to providing competent care and support, apply now! Together, we can make a significant difference in the lives of individuals and families, empowering them on their journey to recovery. Take the next step and apply so we can continue the conversation with you.Detailed Overview:Reporting to the Office Coordinator, this position provides administrative day-to-day support to the Urgent Care Response Centre (UCRC). The UCRC is a community outpatient centre that supports adults in crisis with mental health and substance use concerns requiring urgent care but not hospitalization, and provides coordinated one-stop services including assessment, initiation of treatment, crisis stabilization management, and facilitation of connection to appropriate care services. The UCRC promotes rapid engagement in the provision of consistent, relevant and timely delivery of client and family-centered care.As the first point of contact with clients and their families, ensures a safe and welcoming environment for all individuals through a positive, customer-service and client-focussed approach, including support of client comforts. Works collaboratively within an interdisciplinary team-based model of care. Performs duties such as front desk reception, registering new clients and booking appointments and referrals, establishing and maintaining charts and chart organization including requests, maintaining database(s) and maintenance of electronic client case load, typing material utilizing word processing software, setting up and maintaining the filing systems, processing incoming and outgoing mail, faxes, reports/records and internal and courier documents, arranging meetings/special functions, and operating office equipment. Transcribes dictated reports, stenography services, as required. As a member of an interdisciplinary team, ensures clients and their family members are supported in navigating the health care system.