Job Description

DescriptionThe Engineering Student Centre in the Schulich School of Engineering is currently seeking a Full-time Limited Term Administrative Coordinator, Student Experience for approximately 2 years.Reporting to the Manager, MEng Experience, the Administrative Coordinator, Student Experience provides administrative, coordination, and operational support for the Engineering Student Centre (ESC). The Engineering Student Centre provides a wide range of services to more than 4,500 undergraduate students, 2,000 graduate students and over 220 faculty members, as well as prospective students and other visitors including industry professionals. This position supports the delivery of experiential learning opportunities, including the Schulich Student Activities Fund, global learning, scholarships, and other student-focused projects.This position supports a diverse portfolio of student experience initiatives and is responsible for coordinating multiple priorities, competing deadlines, and varying workloads within a dynamic and fast-paced environment.Summary of Key Responsibilities (job functions include but are not limited to):Triage student inquiries and provide precise, timely, and comprehensive information to students.Coordinate and administer experiential learning initiatives such as the Global Learning Fund and the Schulich Student Activities Fund.Support financial reconciliation and processing for student clubs and office operations, ensuring accuracy and compliance with established procedures.Engage with students via email, phone, or in-person to address inquiries related to their experiences.Identify and follow up on issues that may impact program delivery, taking appropriate action within established procedures and escalating concerns as required.Oversee and organize student files, ensuring compliance with program requirements and accurate record-keeping.Maintain meticulous financial and statistical records, prioritizing accuracy for accessibility by stakeholders.Collaborate with relevant university departments to facilitate seamless operations and communication.Qualifications / Requirements:Post secondary degree or diploma in business administration, arts or related field.Minimum of five (5) years of experience directly related to administrative professional experience, or an equivalent combination of education and experience is required.Proficiency in Microsoft Office Suite, email, internet, and web-based applications is necessary.Familiarity with PeopleSoft systems (Finance, HR, Student Administration) or equivalent is preferred.Strong interpersonal, organizational, and time management skills are imperative, alongside exceptional written and verbal communication abilities.Demonstrated professional ability to take initiative, problem solve and organize work with a focus on service and attention to detail is required.Demonstrated proficiency in critical thinking, judgment, and decision-making.Resourcefulness, creativity, innovation, and adaptability are highly valued traits.High level of professionalism, confidentiality, flexibility, and tenacity is required.Thorough understanding of university policies, procedures, and regulations, including the Access to Information Act (ATIA) and Protection of Privacy Act (POPA).Ability to compose routine correspondence and perform various administrative tasks as required.Openness to sharing information and receptive to questions, concerns, ideas, and needs expressed by others.