Job Description

Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities:Our Support Engineering teams practice a follow-the-sun methodology. Atlassian supports remote or hybrid work in our Sydney office. We’re able to hire eligible candidates for this role who are based anywhere in Australia.Your Future TeamThe work we do in Customer Support Services (CSS) is a mixture of a customer focus, technical prowess, and deep listening. Our goal is to create customers for life through honest conversations, openness, and responsive problem-solving. We're often the first team a customer interacts with, so we look for solution focussed people with the drive to push the Atlassian experience forward, unleashing every customers' potential and help teams turn ideas into reality with our extraordinary collaboration tools.What you'll doReporting to the Support Manager, you'll perform troubleshooting, debugging and root cause analysis for Atlassian’s Java-based web applications across operating systems, databases and networking technologiesTake the lead in communicating and troubleshooting with customers through various channels to investigate their concerns, provide regular progress updates, share action plans and details on the resolutionExecute with a solution-focussed mindset and technical expertise, collaborate to unblock and supplement knowledge gaps to move issues forward