Job Description

Your new roleProviding prompt and professional assistance and a positive service response to all internal and external customers for all network-related activitiesAnswering, responding and processing inbound and outbound calls, emails, post, fax, etc. within agreed business objectives and customer service guidelinesWorking co-operatively and collaboratively with peers and management to ensure performance measures are achieved in a culture of teamworkAchieving KPIs as set out in the scorecard and in line with our priorities planTaking accountability and initiative by contributing to personal learning plans and enhancing own knowledge of business processes, procedures and systems, to achieve continuous improvement in performance