Job Description

I am currently partnered with a Federal Government Agency in Geelong CBD who is seeking an APS4 Complaints Officer to join their evolving team on a full time basis for a 12-month temporary assignment, commencing ASAP. Your new roleAs the APS4 Complaints Officer, you will support the coordination of complaints received by the Agency, including resolving at point of entry, assessing, recording and referring as required. Further responsibilities include:Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.Escalating complaints in accordance with established Agency complaint handling processes.Contributing to record keeping activities to ensure team records are accurate and current.Coordinating correspondence, briefing and reporting functions to the branch as needed.