Job Description

As a Interview Officer, you’ll play a key part in delivering a national survey program that informs workforce planning and policy. You’ll be joining a dynamic team responsible for conducting the Recruitment Experiences and Outlook Survey (REOS), which captures insights into employers’ recruitment activities, outcomes, and expectations.Your day-to-day will involve: Conducting structured telephone interviews with Australian employersRecording high-quality data with precision and careSupporting the team with ad hoc tasks such as coding responses, cross-checking samples, and documenting meeting minutesThis part-time role offers 20–25 hours per week and requires a Baseline security clearance.What you'll need to succeedTo thrive in this role, you’ll bring a combination of strong communication skills, attention to detail, and a collaborative mindset. Specifically, you’ll need:Excellent oral communication skills to engage employers and encourage survey participationEffective time management and the ability to juggle multiple tasksCommitment to achieving call targets and delivering high-quality survey outcomesA team-oriented attitude with a willingness to support colleaguesInitiative and a proactive approach to learning and problem-solvingStrong data accuracy and attention to detailResilience and negotiation skills to navigate challenging conversationsWhile formal qualifications aren’t required, previous call centre experience will be highly regarded. Most importantly, you’ll be someone who values integrity, teamwork, and continuous improvement.