Job Description

Your new roleThis role will receive and respond to enquiries relating to Queensland Government services, within a multi-channel customer service environment to ensure a quality service is delivered to customers and Queensland government stakeholders on behalf of the department. You will be working face to face with customers daily; you will provide efficient and high standards of communications. Your day to day will involve undertaking administrative activities, working with stakeholders and customers, using multiple channels and resources. Receive, respond, and action requests for stakeholders and customers, using multiple channels and resources, to ensure timely and accurate service delivery while maintaining compliance with quality and service standards guidelines.Undertake administrative activities including correspondence, transactions, cash handling, requests, referrals, and processing tasks, for customers in line with quality and productivity standards to ensure a valuable service is provided.Deliver quality customer service to customers in accordance with documented procedures and standards in order to deliver cost effective service delivery for stakeholders.Look for opportunities to participate in, and contribute to internal innovation activities and working groups, to ensure continuous improvement and the delivery of effective and efficient operations.What you'll need to succeedTo succeed in this role you will have a sound administration background, with excellent customer service experience. Your ability to empathise, be patient and maintain communication with customers is crucial. You will have basic computer knowledge and the ability to pick up software quickly.