Job Description

Job Description Deliver structured administrative and operational support to Wealth Managers by performing tasks aligned with standard operating procedures. Maintain effective client relationships and coordinate with internal teams and external service providers to ensure consistent service quality and operational efficiency.Control costs through awareness of impact of work and potential waste.Manage own costs and expenses associated with role to enhance cost effectiveness.Identify and escalate potential risks which may lead to increased costs.Adhere to standards and procedures to reduce costs.Identify process improvements in order to save costs.Adhere to predetermined operational costing within budgets in the execution of projects and work-related expenditure.Ensure that physical resources and equipment usage is managed in a manner that reduce financial loss and/or waste.Manage internal stakeholders and adhere to relevant SLA agreements.Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies.Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.Continuously strive to improve service delivery quality, productivity, turnaround time, availability, reliability and accuracy to avoid operational loss.Resolve client queries in accordance with operational goals and standards and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability.Serve as first line of contact for clients and manage customer interactions.Accurately administer, plan for and complete activities within area of work in an efficient, effective and timeous manner.Adhere to schedules to effectively and timely perform assigned work.Attend (and facilitate) meetings as and when required; maintain documentation and share information with the team.