Job Description

Sanlam is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients and intermediaries. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY WE GROW AND PROTECT WEALTH.What will you do?The main function of the Training Practitioner is to ensure staff are functionally trained and competent to execute the work coming into the team. The Training Practitioner is responsible for the updating of all training material, Check Lists and Guide Forms, as well the execution of Quality evaluations, where applicable. The Team Manager is ultimately accountable for the sustainability, service ability, quality, back-ups and succession planning for the team while the Training Practitioner supports with the planning and execution of actions to attain these goals. The main tool for managing knowledge in the REMS team is the Compass and the Training Practitioner is accountable for the regular updating and data mining of Compass.What will make you successful in this role?Success in this role requires the ability to design, implement, and deliver effective learning solutions that are closely aligned to business strategy and operational needs. A strong focus on learner engagement, continuous improvement, and performance outcomes will be key.Implement training strategy and plans and align with business strategy.Consulting with stakeholders to identify learning and development needs.Administering the Workplace Skills Plan and coordinating external training interventions where required.Designing and developing engaging learning content, including classroom-based, virtual, and online courses.Developing training and support materials that are practical, relevant, and learner focused.Designing and implementing pre-and post-learning assessments to measure learning effectiveness and knowledge transfer.Applying flexible and agile learning approaches to ensure effective learning journeys and continuous upskilling.Facilitating new starter onboarding programmes as well as continuous upskilling initiatives for existing employees.Planning, organising, and clearly communicating learning events and interventions.Preparing for learning interventions through content review, research, and side-by-side job shadowing.Using a variety of facilitation methods and learning activities to maximise learner engagement in both classroom and virtual environments.Providing ongoing support during and after training interventions to reinforce learning and drive application in the workplace.Coaching, developing, and mentoring learners to build competence and confidence.Collaborating with Team leaders ,Team Managers, and other stakeholders to ensure the effectiveness of learning interventions and continuous improvement of learning journeys.