Job Description

The purpose of this position is to provide support to the relationship management function. The candidate will be responsible for delivering quality service to customers, who could be either internal or external to Santam (including intermediaries, customers, partners, and suppliers). The successful incumbent will provide support to address customer needs, concerns, and issues.PRINCIPAL ACCOUNTABILITIESProvide customer service to customers requiring special attention.Serve as the first line of contact for customer queries.Communicate with stakeholders to provide information, feedback, and follow-through on customer queries and/or instructions to the team.Address unusual and non-standard customer issues.Task-related decision making within set policies and procedures.Schedule appointments on request.Manage e-mails via proxy.Assist with logistics and events and broker forum management.Provide reception services.Direct intermediaries to deal with the correct channels.Monthly management cost analysis – variance reporting.Compile intermediary training lists and facilitate ad hoc requests.