Job Description
Overall responsible for building, maintaining and managing professional relationships with the MBR’s, in line with Santam’s objectives, in the designated area. Provide technical support and deliver a high-quality service in the claims value chain (Broker, Client, Motor Body Repairer, Motor desktop Assessor and Claims Service Consultant) regarding the motor vehicle repair process and delivering superior client service.WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?Monitor and control the following MBR’s KPIs:o Smart Repairs: Smart repair technology Repair vs replacementSupport Assessing teamManage and handle complaintsApplication of below business standards:o Normalise Cost Ratio (NCR)o Average Repair Cost (ARC)o ARC plus Ancillary Cost (ACPC)Utilisation of alternative and green partso CAP, Used and RefurbishedPaint, Labour and Parts RatioDifference in Quotations vs 1st AuthorizationDifference in 1st Authorisation vs FRCDifference in Quotation vs FRCAdditional cost after FRCManagement/Support of MBRs/Santam systems as below:
Responsibilities + Skills
Education
Monitor and identify trends, agree action plan and monitor compliance (improvement and progression)Training, upskilling and coaching of Motor Body RepairersManage supplier capacity
Experience
