Job Description
Full job descriptionThe roleThis exciting opportunity is available within Strategic Partnerships (a department of Santam Partnership Solutions) at our Alice Lane (Sandton) or Bellville (Cape Town) office.What will you do?The role will be responsible for implementing strategies, tools and processes that increase the effectiveness and efficiency of the Partner Solutions ecosystem. The Strategic Partnership Unit within Santam Partnership Solutions is focused on growing and developing client base from segments that are not traditional to the Santam base. The strategic direction is to unleash growth through partner ecosystems and customer bases providing innovative, customer centric insurance solutions that promote financial inclusion and contribute towards us creating new operating income streams. The ideal candidate combines strong operational, execution skills with insurance sector knowledge, driving growth, innovation, and best-practice delivery. This role requires a hands-on operational manager who can navigate the insurance regulatory landscapes, build strong partner relationships, and deliver customer-centric solutions on a scaleWhat will make you successful in this role?Delivery and execution of SPS business plan. Primary focus on operationalising partnership projects and initiatives that enable the Strategic Partnership Division to deliver of its business objectives and targetsImplementing strategies, tools and processes that increase the effectiveness and efficiency of the Partner Solutions ecosystem.Implement support infrastructure to facilitate new and existing partner growth and developmentCoordinate cross-functional teams (Product, IT, Finance, Legal, Compliance) to deliver partner solutions seamlessly through effective project management methodologyCommercial management - Leading role in commercial negotiations, ensuring mutually beneficial agreements.Assess and mitigate risks associated with partnerships, ensuring compliance with regulatory and governance standards. Monitor and evaluate the performance of partnerships, adjusting strategies where necessary. "Stakeholder Management –Implementing appropriate Partner “Ways of Work” and innovative collaborations that align with Santam Partner Solutions’ vision and values.Closely collaborate with internal and external cross-functional teams in enhancing customer experiences and optimise partner valueImplement the roll-out of an operational excellence program to ensure improved customer satisfaction and business performance."Lead, mentor, and develop partnerships operations delivery team.Establish clear objectives, monitor key performance indicators (KPIs) and prepare regular operational reportsFoster a culture of collaboration, innovation, and strategic thinking.
Responsibilities + Skills
Strong Financial and commercial acumeStrong stakeholder engagement capabilitiesInnovative thinking alongside strong organizational skillsCommunication & influenceDecision makingProject management
Education
A first degree or higher qualification in Business Adminstration, Operations management, or a related field is required.A postgraduate qualification such as an Honours or equivalent would be advantageous.
Experience
In some cases, extensive experience and specialised industry knowledge may be considered.Minimum 6+ years experience in a similar role with at least 3 years leading a team encompassing operations management, data analytics and partner engagement.Strong understanding of business processes, workflow optimisation and performance management, ideally in financial services industry.
