Job Description
Job DescriptionTo manage the operational environment, performance requirements and relevant stakeholder expectations within the Customer Level Inbound/Outbound environment, so as to ensure implementation of the Business Unit Strategy and objectives.QualificationsQualificationCompleted MatricBanking DiplomaBanking DegreeExperience5 - 7 years Experience in overseeing the day-to-day management of collections contact centre (Inbound and Outbound), credit systems, processes, and managing the employees executing an integrated Standard Bank South Africa customer debt management process, recovery strategy and operating model. Experience in managing the compliance and mandated process and procedures within a collection's environment.Additional InformationBehavioral Competencies:Developing StrategiesDirecting PeopleEmpowering IndividualsExamining InformationExploring PossibilitiesTechnical Competencies:Business DevelopmentClient RetentionContact Centre Customer Relationship ManagementPlanning, Forecasting and Budgeting
Responsibilities + Skills
Education
5 - 7 years Experience in overseeing the day-to-day management of collections contact centre (Inbound and Outbound), credit systems, processes, and managing the employees executing an integrated Standard Bank South Africa customer debt management process, recovery strategy and operating model. Experience in managing the compliance and mandated process and procedures within a collection's environment.
Experience
