Job Description

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!What will you do?The Customer Resolution Advisor is a pivotal role responsible for handling complex, escalated, or unresolved.customer complaints, inquiries, and disputes within the short-term insurance value chain (e.g., claims, underwriting, policy administration). This role requires deep analytical skills, expert knowledge of company products and regulatory compliance and the ability to drive final, equitable, and sustainable solutions.What will make you successful in this role?