Job Description

DescriptionWe are looking for a professional, client-focused Customer Liaison Officer to provide an effective branch reception and client flow function. This role is suited to an individual who can identify client needs, record information accurately, direct clients to the correct area for assistance and help maintain a positive, well-managed branch experience.The successful candidate will play a key role in supporting client service, managing reception and banking hall activity, identifying migration and cross-sell opportunities, and ensuring that all client interactions are handled with professionalism, integrity and adherence to risk and compliance requirements.Key Responsibilities:Welcome clients into the branch, identify their needs, record client information accurately and direct them to the appropriate banker, department or service area.Monitor the reception area and banking hall, intervene with unhappy or irate clients where required, and support a professional and positive client experience.Facilitate the resolution of client service requests, including matters relating to card collections, PIN issues, EAP limits, beneficiaries and general banking enquiries.Identify migration and cross-sell opportunities during client engagements and ensure all leads are logged correctly in the presence of the client.Record and update history notes and service requests accurately to support effective query resolution and maintain a reliable client database.Maintain branch presentation standards, promotional displays, information pamphlets, stationery requirements and relevant security document handovers in line with branch procedures.QualificationsNational Certificate or equivalent NQF 5 qualification in a field related to banking, financial services, administration, client service, business management or a related discipline.Minimum Experience: