Job Description

Job Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requestsHello Future Community AdvisorW elcome to FNB , the home of the #changeables . We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customercentric financial solutions.As part of our FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)Are you someone who can:Serve customers promptly and professionally, ensuring their needs are fully understoodDeliver an excellent customer experience aligned to Balanced Scorecard service standardsAchieve net profit growth through effective sales and service supportManage the migration of customers from traditional transactions to SelfService and digital channelsGrow the active customer account base to expand overall client engagementIdentify and maximise crosssell opportunities to strengthen customer relationshipsTrack, control, and influence sales activities to achieve predetermined sales targetsTrack, control, and influence service activities to improve service efficienciesProvide efficient administration through careful planning, accurate reporting, and timely information updatesCheck and verify transactions daily to ensure new business applications are processed and closed within required timelinesProduce accurate and reliable sales and service statistics for management and decisionmakingComply with governance, legislative, and audit requirementsUphold FNB’s Golden Rules processes and procedures consistentlyTake accountability for selfdevelopment and continuously grow personal capability Qualification & Experience RequirementPreferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS1–3 years of experience in customerfacing environments, service delivery, or client support within financial services You will be an ideal candidate if you possess the following:Excellent communication and relationshipbuilding skills and an ability to engage diverse customer needsConfidence in guiding customers toward digital and SelfService solutionsAbility to identify sales opportunities and support portfolio growthHigh levels of accuracy, discipline, and adherence to processStrong organising, planning, and timemanagement capability