Job Description
The Client Engagement Adviser will offer world class products and services to clients, whilst achieving targets related to quality, productivity and compliments in a call center environment.WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?Accurately capture client information on the relevant system.Execute client requests within the agreed timeframes, quality standards and legislation.Handle all the administrative tasks according to agreed standards and turnaround times.Engage with client in a client centricity manner.Ensuring accurate completion client requests and follows up to ensure queries are resolved timeously, as per service level agreement.Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.Ensuring client service level agreements are met and exceeded.Excellent time management skills.Consistent achievement of agreed productivity
Responsibilities + Skills
Education
Willing to work shifts as well as overtimeKNOWLEDGE AND SKILLSCustomer serviceStrong verbal and written communication skillsAttention to detailAbility to work under pressureSelf motivatedAdministrationPERSONAL ATTRIBUTESCustomer focus
Experience
