Job Description
As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
Responsibilities + Skills
Education
Grade 12 / Matric1 year of call centre experience supporting new or existing customer accounts, including account setup, verification, updates, and issue resolution.Knowledge and understanding of industry legislature - Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).Strong analytical and evaluation skills, with the ability to assess customer information, identify patterns or issues, and make informed decisions to support service delivery and account management.
Experience
