Job Description
Responsibilities: Listen to customers' questions and concerns and provide workable solutions.Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).Review customer mobile accounts and make changes, if necessary.Investigate and resolve account complaints and product issues.Deliver friendly, consistent, and high-quality service.Meet monthly targets.Follow company policies, procedures, and service standards.Collaborate respectfully with team members and other departments.
Responsibilities + Skills
Education
Matric certificateWorking knowledge of Microsoft Office1 years experience as a Customer Service Representative in a Telco environment.Strong verbal and written communication and problem-solving skillsFamiliarity with WhatsApp for Business and webchat platformsBasic understanding of retail and Telco account servicing
Experience
