Job Description
Job DescriptionWe are seeking a dynamic and results-driven Activation Consultant to proactively welcome and onboard new clients through outbound telephonic engagement, drive account and digital service activation, and deepen client relationships through value-adding banking solutions while delivering exceptional, compliant client service.Key Responsibilities:Conduct outbound calls to newly onboarded clients to activate accounts, cards and digital banking services, ensuring early engagement and seamless onboarding.Identify client needs through structured engagement and recommend appropriate banking solutions including rewards programmes and value-added services to achieve daily and weekly activation and sales targets.Resolve client enquiries, service requests and complaints accurately and professionally, ensuring all commitments are honoured within agreed timelines.Accurately capture and maintain client information while adhering to FAIS, governance, risk and quality assurance standards.Effectively manage allocated leads, optimise productivity against call schedules and service level agreements, and consistently deliver high-quality client interactions aligned to client value propositions.QualificationsNational Certificate in Banking or higher that is FAIS recognised.
Responsibilities + Skills
Education
Strong ability to manage client queries and complaints end to endExperience operating within structured productivity, quality and compliance frameworksExperience within Personal and Private Banking or a similar client coverage environment will be advantageous.
Experience
23 years experience in a banking contact centre or client activation environment, demonstrating:Proven outbound sales and service engagement within retail or personal bankingExperience activating transactional accounts, cards and digital banking solutions
