Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job OverviewThis role provides essential technical support to maintain continuous operation of end user systems across multiple business locations. It primarily involves delivering tier 1 and tier 2 onsite and remote support for hardware, software, network, and peripheral devices. The role requires strong analytical and troubleshooting skills to resolve incidents, problems, and requests efficiently. Success is measured by timely resolution of technical issues, adherence to support processes, and contribution to knowledge management. The work directly impacts organizational productivity and customer experience by ensuring reliable technology functionality and connectivity. Job Responsibilities:Provide tier 1 and tier 2 onsite and remote support to resolve incidents, problems, and service requests promptlyDiagnose, troubleshoot, repair, and resolve issues with end user systems, approved software, network, wireless, and peripheral devicesImplement, replace, and decommission systems while providing training on new technologies as neededParticipate in problem management and contribute to the knowledge management system to improve support processesManage escalations within and outside the support organization, documenting resolutions and follow-up actionsExecute project-related tasks including equipment installations, moves, changes, decommissioning, and onsite support activitiesAlso responsible for other duties/projects as assigned by business management as needed