Job Description
General Summary:We are seeking a motivated Support Engineer to help operate and maintain the Boulder TBS Consolidated Lab, supporting wireless technology development programs, including 6G initiatives. The successful candidate will be responsible for station health, infrastructure support, issue triage, and day-to-day lab operations to ensure a reliable and productive test environment for engineering teams. Key ResponsibilitiesMonitor and maintain TBS station and pool health, proactively identifying and resolving operational issues.Support day-to-day lab operations, including station troubleshooting, quarantine management, and recovery activities.Assist with deployment, configuration, and upgrades of TBS stations, devices, and supporting infrastructure.Support TBS tools and infrastructure, including Custom Scheduler, AXIOM, Fleet Manager, and related systems.Perform RF performance analysis, test failure triage, and basic root cause investigations.Manage UE calibration activities, device readiness, and station resource availability.Generate operational reports and analytics to monitor station utilization, reliability, and capacity.Work closely with Tier 2 and Tier 3 engineering teams to escalate issues, implement fixes, and improve overall system performance.Support hardware, software, and environment management across lab systems and test stations.Document issues, solutions, and operational procedures to improve team efficiency and knowledge sharing. Minimum Qualifications:
Responsibilities + Skills
Education
ORAssociate's degree and 3+ years of Support Engineering or related work experience.ORHigh School Diploma or equivalent and 4+ years of Support Engineering or related work experience.Completed advanced degrees in a relevant field may be substituted for up to two years (Masters = one year, Doctorate = two years) of work experience.
Experience
