Job Description
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.Join us.About the TeamE-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. SMT is looking for a Moderation SOP Program Manager.ResponsibilitiesDevelop and implement Moderation Standard Operating Procedures (SOP) programs.Lead in country moderation SOP design and deliver timely and clear updates to internal teams to enable front line operations and to deliver high quality moderation results.Manage day-to-day policy development workflows, related guidelines, updates and be the single point of contact and liaison to the overall governance and policy team and other cross functional stakeholders.Conduct analysis and draft existing and new moderation guidelines for sellers, products and contents with a focus on safety issues such as fraud, counterfeit products and regulated products.Gather insights and identify key business requirements for cross-functional teams and business partners.Analyze, evaluate, and overcome program risks, and produce program reports for stakeholders.Work with other program managers to identify risks and opportunities across multiple projects within the department.Work closely with quality and training teams to identify struggling areas that should be addressed through learning solutions.
Responsibilities + Skills
Education
Bachelor's Degree in business administration, project management or policy related fields.Fluency in English, both written and spoken, is required for this role.
Experience
Minimum 3 years' working experience in project/program management.Track record in crafting and operationalising moderation guidelines in the tech industry.Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
