Job Description

E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators. We are looking for a Data Science Leader to help lead data science team for the TikTok Shop Southeast Asia & Japan Governance and Experience team. Partner with operations and product teams to improve decision making effectiveness and improve the overall quality of the buyer experience. - Data Science Leadership: Build and lead a high-performing data science team for the governance and experience function within South east Asia , providing guidance, mentorship, and fostering a culture of innovation and collaboration. Help elevate the analysis of the team from "data upon request" to truly driving new insight, identifying new opportunities, and helping craft solutions through data. - Partner with other TikTok Shop Data Science teams in South East Asia, Data Engineering teams globally, and other GNE Data Science teams across the world. - Improve data accessibility for GNE governance and experience teams; increasing data understanding, improving dashboard availability and insight, etc - Data-Driven Decision Making: Develop and implement data-driven decision-making frameworks across the SEA GNE organization. Translate complex data insights into actionable strategies and recommendations for senior management. - Team Management & Development: Recruit, train, and mentor a team of data scientists and analysts. Foster a collaborative and high-performing work environment. - Cross-functional Collaboration: Collaborate effectively with other departments (e.g., marketing, sales, product development) to ensure alignment on strategic goals and data-driven initiatives.