Job Description

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.  Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.  Make an Impact by:Customer ExperienceTo build service relationships with clients.Single point of contract (SPOC) on operations matters.Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call).Take ownership in handling and managing fault outages.Provide regular updates and ensure timely fault resolution for critical/escalated incident.Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.