Job Description

Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!Job Summary:We are seeking a Customer Success Manager to be the primary interface between our data centre operations and our customers. This role is responsible for ensuring exceptional service delivery, managing customer relationships, and addressing service-related concerns proactively. The ideal candidate will have strong communication skills, a technical understanding of data centre services, and experience in customer engagement.Make an impact byCustomer Relationship ManagementAct as the main point of contact for customers regarding all data centre services, inquiries, and escalations.Conduct regular service reviews with customers to understand their needs and improve service delivery.Coordinate with internal teams (operations, engineering, and facility management) to address customer concerns and service requests promptly.Ensure customers are informed of maintenance schedules, incidents, and operational updates in a professional manner.