Job Description
Support RMs in day-to-day client servicing by providing appropriate advice or timely resolutions to clients’ issues.Collaborate with Operation Units / Support Teams to resolve clients’ issues timely, with identified gaps well escalated to appropriate parties for further process or product enhancements.Represent department by participating in process improvement related initiatives or projects with external/internal stakeholders to enhance productivity and customer experience.Drive initiatives in line with objectives to better enhance the overall customer experience and achieve operational excellence.Involve in clients’ on-boarding activities in accordance to AML and regulatory requirements. To handle subsequent documentation updates as part of client servicing.Ensure regulatory guidelines are well implemented in work processes by working closely with department Compliance / AML Teams.Facilitate clients’ reviews, marketing calls or business strategies via data collation and analysis.Participate in departmental or team projects through data extraction, analysis and UAT.
Responsibilities + Skills
Strong communication and written skills requiredDegree holder preferably in Business Administration / Banking / IT / Computer ScienceProficient in MS Office, especially in MS Excel
Education
Possess good analytical and problem-solving skills, being meticulous and have an eye for detailsA confident and effective team player who is independent and pro-active in supporting peers and teamAbility to perform under time pressed environment by completing assigned tasks accurately and timely
Experience
