Job Description

Full job descriptionAbout Your JobIn this role, you will be part of End User Services (EUS) team and will work towards implementing new IT Service Management (ITSM) solution. You will be part of the technical team that manages request fulfilment module and employee hire-to-retire solution through Orchestration.With outstanding technical expertise in the ESM products and a deep understanding of process discipline should work diligently to implement robust IT Service Management tool in the organization.The TS Systems Engineer will ensure seamless delivery of IT services by providing an effective and efficient solutions. In this role, you will also carry out service improvement activities such as optimizing service delivery processes. You will evaluate business requirements to identify automation opportunities in line with IT Security policies. You will closely work with service owners and support teams to help drive efficient request fulfilment process.Key Responsibilities:Creating and testing new functionality in ITSM tool. Maintaining offerings and models in it.Developing and maintaining flows using Orchestration.Maintaining integrations, including certificates and secure communication.Daily checks and maintenance of the environmentPerform business analysis activities, analyze user requirements, design solutions and document system specificationsContribute in defining secure solutions by following best practices to ensure quality, scalability and security of deliverables