Job description
Full job descriptionIn this role, the staff works as part of a small team and responsible for providing the highest level of services to all the customers in response to their requests, provide lounge services, ensure work efficiency in ramp and baggage areas.Other key responsibilities are:Liaising with customers and their representatives in an extraordinary manner to ensure premium first-class service.Provide Lounge services to passengers, crew and representatives.Liaising with Ground handling team (General Aviation) to ensure a seamless operation.Responsible for ensuring the aircraft has received all services requested.Organize baggage screening and processing with Porters.Liaise with MOI and Security to ensure safe, effective and secure processing of VIP passengers.Adhere to Ramp Safety whilst performing duties airside.
Responsibilities & skills
Education
Relevant Vocational, Tertiary or Trade qualificationMinimum of 3 years' experience in Customer Service
Experience
Experience of working in an aviation environment
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Qatar Airways
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
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