Full job descriptionIn this role, the staff works as part of a small team and responsible for providing the highest level of services to all the customers in response to their requests, provide lounge services, ensure work efficiency in ramp and baggage areas.Other key responsibilities are:Liaising with customers and their representatives in an extraordinary manner to ensure premium first-class service.Provide Lounge services to passengers, crew and representatives.Liaising with Ground handling team (General Aviation) to ensure a seamless operation.Responsible for ensuring the aircraft has received all services requested.Organize baggage screening and processing with Porters.Liaise with MOI and Security to ensure safe, effective and secure processing of VIP passengers.Adhere to Ramp Safety whilst performing duties airside.

Relevant Vocational, Tertiary or Trade qualificationMinimum of 3 years' experience in Customer Service

Experience of working in an aviation environment