Job description
About the roleAs a Lead Operations Officer you will have end-to-end responsibility for the operations management (Sales, Revenue and Customer Services) of QRH Doha shop, providing 5 star standards in customer service and achieving the sales and revenue targets. Trains and mentors the selling staff, ensures that operations are run to the highest standard and supports the achievement of sales targets.
Responsibilities & skills
Perform other department duties related to his/her position as directed by the Head of the Department
Education
Increasing conversion rate of sales through first tracking customer requests then redirecting those customers to make a purchase, therefore, increasing sales.
Experience
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Qatar Airways
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
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