Job Description

Full job descriptionJob titleCommunication SpecialistRef #229004LocationQatar - DohaJob familyCustomer ServiceClosing date: 30-Nov-2025Description - ExternalAbout the role We are currently recruiting for Communication Specialist for Customer Contact Centers in Doha. As a Communications Specialist, you play a pivotal role in ensuring transparent, timely, and engaging information flow across the international Customer Contact Centre workforce. This position requires designing, implementing, and leading a robust communications framework that effectively delivers updates on new business requirements, policy changes, and strategic initiatives. Beyond information dissemination, you are responsible for fostering a culture of collaboration and trust, driving employee engagement, and maintaining high morale throughout the organization Key accountabilities: Design and execute a comprehensive communication strategy that spans all levels of the Customer Contact Centre, ensuring clarity and consistency.Collaborate cross-functionally with departments to gather critical updates and transform them into clear, concise, and engaging messages for employees.Deliver timely communications through diverse channels, including newsletters, emails, and digital platforms, to keep the workforce informed and connected.Lead and coordinate large-scale communication initiatives, such as virtual and in-person meetings, fostering alignment and engagement across teams.Evaluate and optimize communication effectiveness by leveraging feedback and engagement metrics to continuously refine strategies.Maintain a structured communication calendar to track and manage scheduled updates, campaigns, and initiatives.Champion employee engagement by driving programs that boost morale, such as recognition initiatives, feedback loops, and social activities.Ensure brand and message consistency by adhering to corporate communication standards across all Customer Contact Centers.Support organizational change by providing clear, consistent communication during system implementations and process transitions.