Job description
Full job descriptionWe at Discover Qatar aim to create and deliver unique and unforgettable experiences of Qatar through exclusive offerings and a constant focus on quality, with a customer-first approach. As an Airport Operations Agent you will be providing face to face assistance to all Discover Qatar customers at assigned locations within Hamad International Airport.As part of your role, your additional responsibilities will include, but not limited to, the following: Assisting in sales and collect payments from the customers as per the Standard Operating Procedure.Provide feedback and updates on the daily operations to the Seniors and remain in full compliance of company policy and procedures.When necessary, provide special assistance to customers with special needs or young travelers and senior citizens.Check minor complaints from passengers and escalate out of hand situations to the Senior Team Members promptly when required.Adheres to email and communication protocols, acknowledges change as set by the company.Stay updated on all the Discover Qatar products list to be able to provide correct and adequate information to the customers.Perform other department duties related to your position as directed by the Head of the Department.Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Responsibilities & skills
Education
Strong written and verbal communication skills in English, ability to speak other foreign languages such as Spanish, German, Italian, Chinese, Russian is an advantage.Good interpersonal and team working skills.Proven ability to work under pressure to defined timescales.Proficient in Microsoft Excel, Word, Teams, Power Point, etc.
Experience
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Qatar Airways
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
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